RETURN POLICY

For a refund of the purchase price, items must be returned within 14 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise. Garment tags must be included with the return.

PLEASE NOTE: Electronic Media Products (CD's, DVD's, CD/DVD-ROMs) and Undergarments (thongs, boxers, etc) cannot be returned after they have been tried on or opened.

We ask that you do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective, please email us at [email protected] for instructions.

 

SHIPPING POLICY

Our current order processing time (exclusive of shipping) is 4-7 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed, and processed for shipment as quickly as possible. Please note that orders placed after 1:00pm Pacific Standard Time will begin processing at our fulfillment warehouse the following business day.

For back ordered items, orders begin processing as soon as the back ordered item is returned to stock. You can expect your order to ship 3-4 business days after the back ordered item is returned to stock.

Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We make every effort to accurately set this expectation by listing shipping times in the item description pages.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please let us know by email to [email protected] .